Free · no sign-up
No-show cost calculator
A no-show is a customer who misses an appointment without telling you. Your no-show rate is no-shows ÷ total appointments × 100; the weekly loss is no-shows × average appointment value. Multiply by 52 ÷ 12 for a month and by 52 for a year. Five no-shows in 60 appointments a week is 8.3%; at a ₺600 average, that's ₺3,000 a week, ₺13,000 a month and ₺156,000 a year.
Calculator
Result
Lost a monthWeekly × 52 ÷ 12; a month averages 4.33 weeks
- No-show rate
- Lost a week
- Lost a year
- One more a week, over a year
It opened with example numbers; type your own and the result changes at once. Nothing is saved.
How it's worked out
No-shows ÷ Total appointments × 100
No-shows × Average appointment value
Weekly loss × 52 ÷ 12 (month) · Weekly loss × 52 (year)
How to use it
- Count the appointments you had booked in a week, leaving out any cancelled in good time.
- Enter how many of them didn't turn up without telling you.
- Enter your average appointment value: the total of the appointments you did, divided by how many there were.
- Read the yearly loss and the one-more-a-week line: that's what's at stake in a few minutes of reminders a day.
Watch out
- A cancellation in good time isn't a no-show: the customer gave you the slot back; note late cancellations separately so the rate stays honest.
- This is lost takings, not lost profit, but rent and wages keep running through the empty hour, so its cost stays with you.
- Mark no-shows the same day: an appointment left without a status at closing time throws off the weekly count; see how to keep an appointment book.
- Don't judge from one week: measure for four, then change one thing, such as a reminder, a confirmation or a policy, and see whether the rate falls.
Frequently asked questions
What no-show rate counts as high?
No single no-show threshold fits every business; the rate varies with the trade, the neighbourhood and the service. The most reliable yardstick is your own history: measure for four weeks, find your average and compare the weeks after with it. Read the rate together with the money: at a ₺600 average, even one no-show a week is ₺31,200 a year. A rate that looks small can still be worth a reminder routine.
Should you use the average value or what the missed appointments were worth?
If you know what the missed appointments were worth, add those up; that's the truest loss. If not, the average is a good stand-in. But if long, expensive jobs are the ones that get missed, the average makes the loss look smaller than it is: a missed two-hour set of acrylic nails at ₺1,500 costs you two and a half times a ₺600 average appointment.
How do you work out what no-shows cost in a year?
Multiply the weekly loss by the number of weeks you're open in a year. With 5 no-shows a week at a ₺600 average, the weekly loss is ₺3,000, or ₺156,000 over 52 weeks. If you close for two weeks a year for holidays, multiply by 50 instead: ₺150,000. For a monthly figure, multiply the weekly loss by 52 and divide by 12, since a month averages 4.33 weeks: ₺13,000.
How does a physiotherapist or psychologist work out what missed sessions cost?
With the same formula: missed sessions × session fee. If 2 of 20 sessions a week are missed, the rate is 10%; at ₺1,800 a session, that's ₺3,600 a week, or ₺187,200 over 52 weeks. A session hour is set aside for one person, so a slot that opens at the last minute is rarely filled; that makes asking for confirmation the day before even more important. Keep the message to the day and time.
More tools
- Profit margin calculatorEnter cost and price to see your margin and markup, or start from a target margin and get the price to charge.
- Price increase calculatorWork out a supplier's price rise, what it adds to one product's cost, and the new selling price that protects your margin.
- Unit cost calculatorEnter the total and the quantity to get your cost per kg, gram, litre, metre or piece, by the case or the sack too.
- Recipe cost calculatorEnter your ingredients line by line to see the cost of the batch, of each slice or portion, and the price for your target margin.
- Break-even calculatorSee how many sales, or how many active members, it takes to cover your rent, bills and staff, per month and per day.
- Waste calculatorFind the share of what you made that was thrown away, spoiled or cut off, value it at cost, and see what it adds up to in a month.
- Class pack price calculatorSee what an 8-class or unlimited pack works out at per class, and how much of that goes to the instructor and how much stays with the studio.
Have a good day at work!
Mark a missed appointment as “No-show” and it stays in the customer's history; “Remind on WhatsApp” opens a ready message, but you're the one who sends it, as Çetele never sends anything on its own.
Appointments and memberships arrive with the next version; the App Store version today is for shops.